I got my first email account the fall I started graduate school, in 1995. Even then I had an inkling of the pressures that would come to be associated with this miracle of communication. My entry into grad school coincided with a relationship transitioning into a long-distance one, and what at first was a welcome mode of remaining tethered soon enough became a source, and an outlet, of demand, anxiety, guilt, and recrimination.
This early experience of the pressure and affective weight of email faded into memory alongside that relationship, and certainly at the time it did not occur to me to hold the medium responsible for the messages. But over the past couple of years, now that I am lucky enough to be firmly cemented in an academic job and stupid enough to have taken on an administrative role, that experience has reemerged for me as something of a retroactive portent of the place email would come to hold in my life. Because as anyone in an even remotely bureaucratic environment will tell you, “email” is no longer simply a way of communicating with others, though periodically a message gets through that is significant enough that the medium becomes momentarily transparent. Email is now an entity in and of itself—a gargantuan, self-perpetuating and purely self-referential monstrosity that I do not “use” but barely “manage,” a time-sucking and soul-crushing mass that I can only chip away at in an attempt to climb over or around to get to an actual task.
From epidemic-level ADHD and eye fatigue to degenerative spinal conditions at younger and younger ages—not to mention my self-diagnosed early-onset thumb arthritis—constant interaction with digital devices has arguably had widespread health consequences. It is also fraught with an expansion, intensification, and perversion of the emotions associated with that first email account. But while then I attached those affective elements to a romantic relationship, they are now purely indicative of my relationship to email “itself”: the phenomenon that makes constant and growing demands on my time, attention, and energy, requiring that I devote at least a modicum of substantive thought to each individual expression of its enormous, garbage-filled maw. Time spent on email has grown to hours every day. This is not a measure of increased “productivity.” In fact it is just the opposite, as answering email has become the forest I have to machete my way through just to get to the things that actually constitute my job. And while I do get angry at the jaw-dropping idiocy of certain student emails (Hi Mrs. Zimmer can u send me the syllabus because the final is tomorrow and i missed the last eleven weeks of class) and irritated at the endlessly accumulating details of academic work (Dear Dr. Zimmer, this is a friendly reminder that the due date for the Learning Outcomes Rubrics Departmental Self-Assessment Model is March 23rd) ultimately each one of these individually maddening iterations is just a sign of the incomprehensible sprawl of the medium. And when factored in with texting, messaging, social media, streaming television, and any number of other incoming and outgoing information flows, the sense of being “overwhelmed” seems unsurprisingly ubiquitous.
Email is of course inseparable from the character of any digital labor and the economy of which it is a part: it thus becomes a useful metonymic device to understand how convenience has become so profoundly debilitating. Though no one explicitly states it (because it would sound insane), the demand that we keep up with and process this level of information, and communicate coherently in return, is a demand that the human brain function closer to the speed of digital communications. Needless to say, it does not. Thus the unparalleled levels of prescription of amphetamines and pain medications are not merely the triumph of the pharmaceutical industry, but an attempt to make the human brain and body function alongside and through digital mediation. The relative ease of communications, the instantaneity of information exchange, does not make our lives simpler: it means that we are asked to attend to every goddamn thing that occurs to the countless people we know, institutions we are a part of, and every other organization whose mailing list you have been automatically placed on simply by having a single interaction with them. It’s like being able to hear the internal mutterings of both individual people and cultural constructs: a litany of the needs of others and the expectations of the social sphere (not to mention my own neurotic meanderings when I have to construct a careful response to someone, or an email I have sent goes unanswered). Finding it increasingly impossible to recognize and affectively react only to the articulations of each missive, I respond instead to the cacophonous noise of the whole damn thing. That noise is now constant, while its volume ebbs and flows with the rhythms of the work year. As the only constant, email becomes an end in itself. Email never goes away. Email is an asshole.
It is not surprising that this self-perpetuating mode of interaction comes alongside a proliferation of (self-)assessment and (self-)documentation—talking about what you will, have, or are doing instead of just doing it. Thus the ability to communicate about everything, at all times, seems to have come with the attendant requirements that we accompany every action with a qualitative and quantitative discourse about that action. Inside and in addition to this vast circularity are all those things that one’s job actually entails on a practical, daily basis: all the small questions, all the little tasks that need to be accomplished to make sure a class gets scheduled, a course description is revised, or a grade gets changed. Given how few academic organizations have well-functioning automatic systems that might allow these elements to be managed simply, and that my own university seems especially committed to individually hand-cranking every single gear involved in its operation on an ad hoc basis, most elements of my job mean that emails need to be sent to other people.
Once I send an email, I can do nothing further until someone sends an email back, and thus in a sense, sending that email became a task in itself, a task now completed. More and more it is just a game of hot potato with everyone supposedly moving the task forward by getting it off their desk and onto someone else’s, via email. Every node in this network are themselves fighting to keep up with all their emails, in the back and forth required before anything can actually be done. The irony of the incredible speed of digital mediation is thus that it often results in an intractable slowness in accomplishing simple tasks. (My solution has been to return to the telephone, which easily reduces any 10-email exchange into a 2-minute conversation. Sidenote: I never answer my own phone.)
In case it isn’t already clear, such an onslaught of emails, and the pressure of immediacy exerted sometimes explicitly but mostly by the character of the media, means that we no longer get to leave work (or school, or our friends or our partners). We are always at work, even during time off. The joy of turning on our vacation auto-reply messages is cursory, for even as we cite the “limited access” we will have to email (in, like, Vancouver), we know that we can and will check it. And of course we know that everyone else knows that it’s a lie. Even if we really do take time away from email, making ourselves unavailable (not looking at email, not answering our texts) does not mean email has not been sent to us and is not waiting for us. And we know it, with virtually every fiber of our being. Our practical unavailability does not mitigate our affective understanding that if we ignore email too long, not only will work pile up, but there will be emotional consequences. I can feel the brewing hostility of the email senders: irritated, anxious, angry, disappointed. Even if I start to relax on one level, on another my own anxiety, irritation, and guilt begin to grow. Email doesn’t go away. It’s never over. It’s the fucking digital Babadook, a relentless, reflexive reminder of the unfathomable mass underlying every small transaction of information.
The nonstop stream of communication and its affective vortex are in part what philosopher Gilles Deleuze (and now many others) have described as “societies of control,” distinguished not by discipline but by the constant modulation and management of the flow of information. Ultimately we are exhausted by the endless negotiation of this unmappable terrain, and our personal and professional labors increasingly have the character of merely keeping ourselves afloat. Which is not to say that discipline no longer functions: those excluded from the privilege of control will often find themselves subject to the sharper baton of policing and incarceration.
There does appear to be increasingly widespread recognition that email is having a significant effect on both the amount of work one does and the increasing threat of that work to health and well-being. A widely and enthusiastically misreported news story that France had instituted a ban on sending work email after 6:00pm provided a much-needed salve for the idea that there is no outside to the onslaught. Never mind that this was a wishful, apocryphal version of a French labor agreement that in reality didn’t cut off email at any hour—the story still allowed France to perform its ongoing service as the English-speaking world’s fetish of a superior, butter-drenched, bicycle-riding quality of life, a life in which steak frites is now accompanied by possible escape from a particularly maddening incarnation of digital labor. That life is apparently now the stuff of internet rumor and media fancy.
The range of feelings I associate with the era of my first email account roll on through now and then as I check my inbox, and I could probably name them, though perhaps they were never discrete. And I understand that it is my job as a participant in digital culture to respond to email, and text, and instant messaging—in writing and in sentiment. But the truth is that I am just really tired. Perhaps the vacuum in affect attested to by the accumulation of emoticons and emojis has little to do with the flattening effect of digital communication. Maybe feelings are simply exhausted.
—Catherine Zimmer: I’m not mad at you, I’m mad at the dirt
Number of Emails Currently In My Inbox: 29, 964
Number of Emails Received in the Last 24 Hours: 78
Number of Emails Sent in the Last 24 Hours: 29
Number of Times I Checked My Email While Writing This Essay: 156
Number of Friendly Reminders Received Today: 2
Number of Emails Received Today That Made Me Cringe: 3
Number of Friends Nearly Lost Due to Unreturned Emails: 2
Number of Emails This Month I Thought I Responded To But Didn’t: 3
Number of Emails This Month I Don’t Remember Responding To But Did: 7
Number of Emails This Year I Just Waited Out Until Responding Seemed Useless: 19